Shipping policy

Processing Times

• Orders are processed within 1-3 business days.
• Weekend and public holiday orders are processed the next business day.
• Peak periods may cause slight delays.

Shipping Locations

• New Zealand (nationwide)
• Australia
• Additional regions may be added

Delivery Estimates

New Zealand - Standard (2-5 business days),  Express (1-2 business days)

Australia - Standard (5-10 business days), Express (3-6 business days)

International - Standard (7-21 business days), Express (Varies)

Shipping Costs

Calculated at checkout based on location, weight, and method

Tracking

A tracking link is emailed once your order ships.

Customs and Duties

International customers are responsible for any import duties

Delivery Issues

Contact us within 7 days for delayed, missing, or damaged parcels

Incorrect Addresses

Customers are responsible for accurate shipping details.